Accessibility Statement

Trip Resell (part of the Trip Guaranty Group) makes every effort to provide all its customers with equal, accessible, and professional service. In accordance with the Equal Rights for Persons with Disabilities Law, 5758-1998, and the regulations enacted thereunder, significant effort and resources are invested in implementing the accessibility accommodations required to enable a person with a disability to receive the services provided to all customers, independently and equally.

Website Accessibility

We believe in, and work toward, equal opportunity in the online space for people with a range of disabilities and people who rely on assistive technologies to use a computer.

Information on Website Accessibility

This site complies with the requirements of the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Accommodations), 5773-2013. Accessibility accommodations were implemented in accordance with the recommendations of Israeli Standard 5568 for internet content accessibility at AA level and the international WCAG 2.0 guidelines. Testing was conducted for optimal compatibility with the Chrome browser. The site provides a semantic structure for assistive technologies and supports standard keyboard operation using the arrow keys, Enter, and Esc to exit menus and windows. The site is adapted for display on common browsers and for use on mobile phones. For the best browsing experience with screen-reading software, we recommend using the latest version of NVDA. Documents or videos uploaded to the site before October 2017 may not be fully accessible. If you encounter such a document or video, please contact the Company's accessibility coordinator, and we will ensure the information is made accessible promptly.

Providing Information in an Accessible Format

The Company offers its customers the option of receiving information in accessible formats. This information is provided free of charge and is intended for people with disabilities. For accessibility-related inquiries and information, please contact the Company's accessibility coordinator, whose details appear later in this statement.

Channels for Requests and Suggestions for Improvement Regarding Accessibility

Trip Resell makes every effort and invests significant resources in improving the organization's accessibility, as part of our commitment to enabling the entire population, including people with disabilities, to receive the most accessible service possible. If you encounter any problem or malfunction regarding accessibility, we would welcome your feedback, and we will make every effort to find a suitable solution and address the issue as soon as possible. You may contact the accessibility coordinator (details below).

Accessibility Coordinator Details

If you encounter any problem or malfunction regarding accessibility, we would welcome your feedback, and we will make every effort to find a suitable solution and address the issue as soon as possible. By email: info@tripguaranty.co.il (or the Company's current email address).

General

Trip Resell (hereinafter: the "Company") permits you to use its communication channels subject to the terms set out below. Use of the communication channels is conditional upon agreement to these terms, and such use shall be deemed agreement on your part to all of them. Browsing the Trip Resell website and/or purchasing a flight ticket, product, or service offered for sale on it and/or on its other communication channels constitutes your agreement to accept and act in accordance with these terms; if you do not agree to any of these terms, you are requested not to use the communication channels. The Company reserves the right to change these terms at any time, at its sole and absolute discretion.

Intellectual Property

All intellectual property rights relating to the site, including copyrights, belong to the Company. Use of the site requires the user to comply with these rights and does not grant the user any right beyond the right to use the site as defined by the Company. The trademarks on the site (other than marks belonging to service providers and advertisers on the site) are the exclusive property of the Company and may not be used without its prior written consent. Users are prohibited from modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, or selling any item of information, software, products, or services originating from this website.

Data Security

The Company does everything in its power to maintain the confidentiality of your personal information. To this end, the Company uses reasonable security measures consistent with prevailing internet industry standards and has adopted strict rules to protect the privacy and confidentiality of information against errors in its use or unauthorized access. The Company uses administrative, physical, and technical tools that together protect the information stored on the site and periodically reviews the resilience of the system. Nevertheless, absolute security cannot be guaranteed, and the Company shall not be liable for any damages not resulting from the Company's gross negligence. All conversations and actions conducted through the communication channels, and the information provided within them, are recorded and/or documented and stored in the Company's databases and/or those of parties acting on its behalf. Your entry into and use of the communication channels constitutes your agreement to the foregoing and your confirmation that the information you provide is given of your own free will. You have the right to decline to provide any information, but such a refusal may impair, or even completely prevent, the Company's ability to provide you with services, benefits, and offers. You acknowledge and agree that the Company may use information it receives in connection with you for any reasonable business purpose (for example, pricing and order management) and in any manner (for example, statistical analysis). Performing actions and providing information through any of the Company's communication channels constitutes clear consent for the Company to use your information and details to send you mail (whether by regular mail or email) or by any other means. If you do not wish to receive such communications, you may notify the Company, and it will ensure such information is no longer sent to you.

Collection and Use of Information

The Company collects information about users of its communication channels, both personal information voluntarily provided by users and general information that cannot be associated with any identifying or personal details. This information is collected, among other purposes, to improve and enhance the quality of the services provided through the communication channels.

Security and Confidentiality

To secure information within the communication channels, the Company uses measures intended to ensure user identification and encryption of transmitted credit card data. Communication between the browser and the Company's server is secured using data-security methods that conform to internet standards, intended to prevent transmitted information from being exposed to other users. However, the Company cannot fully secure its information and communication systems, and a risk of unauthorized access to the stored data still exists. Accordingly, by using the communication channels, you agree that the Company shall not be liable for damage caused, if any, as a result of unauthorized access to the database within the communication channels or use of information about you resulting from unauthorized access by others.

Limitation of Liability

It is possible that the site contains errors, discrepancies, or inaccuracies, even though the Company makes every effort to verify the quality, reliability, completeness, and accuracy of the information, calculations, and content included on it. The Company shall not be liable for any direct or indirect damage, expense, and/or loss that may be caused to you due to such errors. Use of the site does not constitute a substitute for obtaining advisory services of any kind; for any problem or question, you should consult an appropriate professional for advice tailored to your circumstances. The site is offered to the user "as is," without any commitment, warranty, or representation whatsoever by the Company regarding the suitability, reliability, timeliness, or accuracy of its content. The decision to use the site, and responsibility for the results of such use, rest solely with the user, and the Company shall bear no liability whatsoever for any direct or indirect damage, loss, or loss of any kind arising from or related in any way to use of the site, delays in its use, changes in response times, unavailability of the site or any of its services, or the inability to use it for any reason.

Uploading Information to the Communication Channels

You undertake not to use the communication channels and/or their content for any unlawful purpose, or for any purpose prohibited under these Terms of Use. You are obligated not to transmit, upload, retrieve, distribute, or publish any information or other material that:

• May restrict or prevent others from using the communication channels, is prohibited for publication or use, or constitutes a threat, harassment, insult, defamation, pornography, or any other offensive expression;
• May encourage, solicit, incite, or assist another person in committing an act prohibited by law;
• May infringe anyone's rights, including intellectual property rights, copyrights, patents, privacy rights, and/or any other proprietary right;
• Contains a virus or other software that may damage computer systems;
• Contains advertisements of any kind without the Company's prior consent; or
• Contains false or misleading information.

The Company cannot monitor all information uploaded to the communication channels by you or by other users. You acknowledge and agree that, without derogating from the foregoing, the Company reserves the right to edit, remove, and refuse to upload any information that, in its sole discretion, violates these Terms.

Access Restriction

The Company reserves the right to refuse to grant access to the communication channels, or parts thereof, to any user, at its sole discretion and without prior notice. The Company may block a user and prevent them from communicating with it under any of the following conditions:

• Breach of any of these Terms by the user;
• Deliberate provision of incorrect information by the user during registration and/or thereafter; or
• The user has committed an act or omission that harms the Company or the proper functioning of the communication channels.

Registration for the Communication Channels

The password and username you choose when registering for any of the communication channels are for your personal use only, and it is strictly prohibited to transfer them to any third party without the Company's prior authorization. You undertake to take all measures to keep your password secret and to bear any damage caused as a result of its use by an unauthorized party. The Company shall not be liable for use of your details by another person, including unauthorized use.

Jurisdiction

These Terms, their validity, interpretation, and enforcement shall be governed by the laws of the State of Israel. Exclusive jurisdiction over any dispute related to these Terms shall lie solely with the competent courts of Tel Aviv and the Central District.

Transaction Cancellation Policy

The customer may cancel the transaction/order on the site, for reasons other than a product defect, at any time, by written notice to Trip Resell and in accordance with the Consumer Protection Law or the specific ticket terms. The transaction will be cancelled within 3 business days of receipt of the approved cancellation request (provided cancellation is possible under the ticket terms). Cancellation fees owed by the customer, or refund amounts, will be calculated in accordance with the order terms. Refunds will be issued as a credit to the credit card or by bank transfer, as applicable.

Miscellaneous

These Terms shall be governed by the laws of the State of Israel. Exclusive jurisdiction to hear any dispute arising from these Terms shall lie with the courts of Israel. Should any part of this agreement be found invalid or unenforceable, the affected provisions shall be deemed replaced by valid and enforceable provisions whose content most closely approximates the intent of the original provisions, while the remaining provisions shall remain in effect.